Bastet Home - Guardian of the Home

Troubleshooting

Device is not connecting to the internet

Check the status light:

  • Solid green - device is running normally. The problem is likely a profile or allow-list issue.
  • Flashing amber - device is still booting. Wait 60 seconds.
  • Solid red - device has lost connection to your broadband router. Check the WAN cable.
  • No light - device is not powered. Check the USB-C cable and power adapter.

Check the device profile: Open the management interface at http://bastet.home and go to Devices. Confirm the device is assigned to a profile. Unassigned devices are blocked by default.

Check time rules: If the device was working earlier and stopped, a time rule may have ended its access window. Go to Profiles > [Profile Name] > Time Rules and check the schedule.

A website is being wrongly blocked

Bastet Home blocks at the DNS layer. If a site is blocked:

  1. Go to Profiles > [Profile Name] > Allow-list.
  2. Add the domain of the site (e.g. example.com).
  3. Changes take effect within a few seconds - no restart needed.

If you are not sure which domain to add, you can check Activity in the management interface to see recent DNS requests and blocked queries.

The management interface is not loading

Try the following in order:

  1. Make sure you are connected to your home network (not using a VPN).
  2. Try http://bastet.home in your browser. If that fails, try http://192.168.8.1.
  3. Clear your browser cache and retry.
  4. Check the status light - if solid red, the device may have lost power or WAN connection.

If nothing works, try a factory reset (see below).

How do I factory reset the device?

Warning: A factory reset removes all devices, profiles, and settings. You will need to set up the device again from scratch.

To reset: hold the small reset button on the back of the device for 10 seconds until the status light flashes red three times. The device will reboot and return to first-boot state.

Firmware update is not installing

Bastet Home checks for updates once a day. Updates require the device to have an active internet connection.

If an update appears stuck in the management interface, go to Settings > Updates and click Check Now. If the problem persists, check that your WAN connection is active and that updates.bastethome.com is not blocked by your broadband provider.

Still stuck?

Email us at bastethomeuk@gmail.com. Include your device model, firmware version (shown in Settings > About), and a description of the problem.